Trigger
An operation study we performed for the health support office of one local government found that roughly half of each day's workload consisted of handling telephone and desk inquiries. The government office was tasked with maintaining services for community residents, including inquiry-handling services, with limited budgets and personnel.
Created value
MRI considered digitizing this handling of inquiries from members of the community. We created an "administrative information standardization / AI utilization study group" in our Platinum Society Research Association to consider the use of AI by government agencies. With the cooperation of 35 local governmental agencies in the group, we carried out a verification experiment of an "AI staff general guidance service," and then launched a full-fledged AI guidance service in October 2018. The AI staff general guidance service uses chat with AI to provide information that members of the community need, such as information about childcare support, garbage disposal rules, and taxes.
We will continue to contribute to the improvement of the community residents' services offered by local governments and the productivity of government employees, and will work to offer these services in a wider range of languages and fields.
We will continue to contribute to the improvement of the community residents' services offered by local governments and the productivity of government employees, and will work to offer these services in a wider range of languages and fields.